Last updated October 20, 2026 · Rules protecting customers, providers and platforms
1(a)Use GoGreen only for lawful purposes and only with targets and accounts you own or are authorised to manage.
2(a)You must not use the service for fraud, impersonation, phishing, harassment, threats, hate or illegal content; unauthorised account access; spam or deceptive messaging; evading sanctions or platform enforcement; manipulating elections, financial markets or public safety; distributing malware; infringing intellectual-property or privacy rights; reselling stolen credentials; or testing GoGreen security without written permission.
3(a)Do not automate abusive requests, probe private endpoints, bypass rate limits, interfere with another customer, submit deceptive payment evidence or exploit pricing, wallet, coupon, review or refund systems.
3(b)Automated access must use an interface or integration expressly approved by GoGreen and remain within its permitted limits. Do not scrape private customer data, submit fabricated delivery or payment evidence, or use multiple accounts to bypass a restriction. Do not supply another person’s target or personal information without authority.
4(a)We may pause an order, preserve relevant records, restrict access or report conduct where reasonably necessary to protect users, comply with law or investigate a material breach. Where appropriate, we will provide notice and an opportunity to contact support.
5(a)Report suspected abuse through GoGreen Support. Do not include passwords, PINs or full payment-card details.