Last updated September 8, 2026 · How GoGreen handles personal data
1(a)Purplegreen Investment Limited, trading as GoGreen (“GoGreen”, “we”, “us”), operates ongogreen.com. For privacy questions or requests, contact support@ongogreen.com or use our support centre.
2(a)This policy covers visitors, account holders, customers and people who contact support. It applies to our website, customer dashboard, checkout, order fulfilment, email notifications and support services.
3(a)We collect account and contact data such as name, email address, user ID and profile image; authentication and security records; identity-verification data such as the legal name returned by our verification provider, the identity type, the last four digits and protected versions of the identity number; order data such as selected service, quantity, target link or username, price, status and delivery history; payment references and wallet ledger entries; support messages and attachments; reviews; and technical data such as IP address, IP-derived approximate location, device type, browser, timestamps and diagnostic events.
3(b)For delivered digital accounts or subscriptions, credentials and fulfilment details may be stored in encrypted form and revealed only to the customer who purchased them. Please do not send passwords, PINs or payment-card details through support.
4(a)We process data to create and secure accounts; perform our contract by accepting payment, placing and fulfilling orders, delivering access details and handling warranties or refunds; provide support; maintain transaction and audit records; prevent fraud, abuse and duplicate fulfilment; improve reliability; send service messages; and, where permitted, send marketing selected by you. Our lawful bases include contract, legal obligation, legitimate interests and consent, as applicable.
5(a)Payment providers process bank-transfer or transaction information under their own privacy terms. GoGreen receives confirmation, reference, amount and status information needed to credit a wallet or order. We do not ask you to submit full card credentials to GoGreen support.
6(a)We share only the information reasonably necessary to perform a service. This may include a social-media target, selected service and quantity with an enabled fulfilment provider; payment details with payment processors; email address and message content with email providers; and hosting, database, authentication, security and storage data with infrastructure suppliers. Providers must not use order data for unrelated purposes. We may also disclose information where required by law, to protect users or the service, or in connection with a lawful corporate transaction.
7(a)When you purchase through GoGreen and choose to submit a rating, review or other account-based purchase experience, you agree that GoGreen may publish it in our public Hall of Truth and related trust or discovery features. The public presentation may include your GoGreen display name, GoGreen profile picture, rating or review, the service or broad category purchased, purchase status or other non-sensitive purchase context needed to make the experience meaningful and authentic. We do not publish passwords, delivery credentials, private target links, payment details, home addresses or other sensitive fulfilment information. Public posts may be viewed, shared or indexed by others. Where the law gives you a right to object, withdraw consent or request removal, contact support; we may retain a non-public record where required for fraud prevention, disputes or legal compliance.
8(a)Some suppliers may process data outside Nigeria. Where this occurs, we use appropriate contractual, organisational or legal safeguards and limit the data transferred to what is necessary.
9(a)We retain account and order records while your account is active and as needed for fulfilment, support, fraud prevention, accounting, dispute resolution and legal obligations. Encrypted delivery records are retained only as long as required for access, warranty and dispute handling. Security and diagnostic records are retained for a proportionate period. We delete or anonymise data when it is no longer required, unless law or an unresolved claim requires longer retention.
10(a)We use access controls, encrypted connections, restricted administrative tools, audit logs and encryption for sensitive delivery and identity-verification data. NIN and BVN records are stored with a keyed fingerprint and encrypted at rest; full identity numbers can only be opened by an authorised admin session and each access is audited. No service is completely secure; protect your password, use only your own account and notify support promptly if you suspect unauthorised access.
11(a)Subject to applicable law, you may request information about processing; access, correction, deletion, restriction or portability of your data; object to certain processing; withdraw consent; and request human review of a significant automated decision. You may also complain to the Nigeria Data Protection Commission. We may verify your identity before completing a request.
12(a)We use essential browser storage and cookies for authentication, cart state, security, preferences and session continuity. See our Cookie Policy for details.
13(a)GoGreen is not intended for children under 18. Do not create an account or place an order if you are under 18.
14(a)We may update this policy when our services, suppliers or legal duties change. We will publish the revised date and provide additional notice where a change materially affects your rights.