Refund Policy

1. Before fulfilment

Eligible orders may be cancelled before fulfilment begins. The order page shows whether cancellation is still available.

2. Delayed delivery

If an order cannot be delivered within the stated window, support will investigate and provide an updated timeline or an eligible refund.

3. Access issues

Report unusable delivery details promptly. Support will verify the issue and provide a correction, replacement or eligible refund.

4. Exclusions

Refunds may not apply after successful delivery, use of the service, incorrect customer information or enforcement caused by pre-existing platform violations.